Privacy Policy
Last updated: 16 July 2026
At Sylvado, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Sylvado collects, uses, and protects personal information when you visit our website, contact us, or enquire about our services.
Website: sylvado.com
Email: info@sylvado.com
1. About Sylvado
Sylvado is a remote digital studio working with businesses internationally. We provide website design, website development, website redesign, website performance optimisation, technical SEO, and website support services.
For questions about this Privacy Policy or how we handle your information, you can contact us at info@sylvado.com.
2. Information We Collect
We may collect personal information that you voluntarily provide to us.
This may include:
- Your name
- Your business or company name
- Your email address
- Your phone number
- Your project or website requirements
- The contents of your message or enquiry
- Any other information you choose to provide when contacting Sylvado
When you visit our website, we may also automatically collect certain technical and usage information, including information relating to how visitors interact with our website.
3. Website Analytics
We use website analytics to understand how visitors use our website and to help us improve its performance, content, and user experience.
Analytics information may include general information such as:
- Pages visited
- Approximate usage activity
- Browser and device information
- General website interaction data
Analytics data is used for website and business improvement purposes.
Where applicable law requires consent for non-essential analytics cookies or similar technologies, we will seek consent in accordance with applicable requirements.
4. How We Use Your Information
We may use personal information to:
- Respond to your enquiries
- Communicate with you about our services
- Understand your website or project requirements
- Prepare proposals or quotes
- Provide and manage our services
- Improve our website and digital experience
- Analyse website usage and performance
- Protect the security and integrity of our website
- Comply with applicable legal obligations
We do not sell your personal information.
5. Legal Basis for Processing
Where applicable data protection laws require a legal basis for processing personal information, we may rely on:
- Your consent, where you have given it
- Steps taken at your request before entering into a contract
- Performance of a contract
- Our legitimate interests, such as operating and improving our business and website
- Legal obligations, where required by law
6. How We Share Information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers where reasonably necessary to operate our website or business.
These may include providers involved in:
- Website hosting
- Website analytics
- Website security
- Email and communications
- Technical and business operations
We may also disclose information where required by law, legal process, or a lawful request from a competent authority.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The period for which information is retained may depend on the nature of the information, our relationship with you, and any applicable legal or business requirements.
When information is no longer reasonably required, we may delete or securely dispose of it.
8. International Data Processing
Sylvado works with clients and service providers internationally.
Some service providers we use may process information in countries outside your country of residence.
Where appropriate and required by applicable law, we take reasonable steps to ensure that personal information is handled with appropriate safeguards.
9. Data Security
We take reasonable technical and organisational measures to help protect personal information from unauthorised access, misuse, loss, or disclosure.
However, no online transmission or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security of your information.
10. Your Privacy Rights
Depending on the laws applicable to you, you may have rights relating to your personal information.
These may include the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information in certain circumstances
- Object to certain processing
- Request restriction of processing in certain circumstances
- Withdraw consent where processing is based on consent
To make a privacy-related request, contact us at:
We may need to verify your identity before processing certain requests.
If you are located in the UK and believe your data protection rights have been infringed, you may have the right to complain to the Information Commissioner’s Office (ICO).
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
These may be used for:
- Essential website functionality
- Website analytics
- Understanding website usage
- Improving website performance
Where applicable law requires consent for non-essential cookies or similar technologies, we will request consent where required.
You can also manage cookies through your browser settings.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
13. Children’s Privacy
Our website is not directed at children under the age of 13.
We do not knowingly collect personal information from children under 13.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
15. Contact Us
If you have any questions about this Privacy Policy, please contact:
Sylvado
Email: info@sylvado.com